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We did find the problem - the manual trim wheel in the panel is bad. Apparently it has been wearing against the aluminum bracket for some time, causing an egg-shaped hole in the bracket which slowly grew in size over time from abrasion... When it got large enough - the cable tension caused the trim wheel to 'pull' to one side far enough that the cable winds up on the spool wrong - this caused the cable to stop prematurely, and indicated the position wrong..
We think we have found a used part for about $50 - so I may be back in business soon.
Thanks for everyone's help, and check your trim wheel!!
Pat
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